Section

Topic

9.1

Introduction

9.2

Plumbing history

9.3

Professional relationships

9.4

Effective communications in the workplace

9.5

Drawings and essential information

9.6

Working relationships – you and work colleagues

9.7

Working relationships – customers

9.8

Telephones

9.9

The construction team

9.10

Contractors’ organisational structure

9.11

People who control construction work and visitors to site

9.12

Energy conservation and economy

9.13

Summary multiple-choice questions